In this Help Scout video tutorial, we’re going to show you how to quickly and easily add the Help Scout Beacon “help” widget to your WordPress site using the Header Footer Code Manager plugin.
Although Help Scout does have its own WordPress plugin that you can use to install the Beacon to your WordPress website, we have found that the Header Footer Code Manager plugin gives you more options and makes it easier to control where the Beacon shows up on your website.
* WHAT WE’RE GOING TO COVER *
0:52 Check out the video “How to create a Help Scout Beacon”
1:20 Install the Header Footer Code Manager Plugin
1:46 Get Beacon installation code from Help Scout
2:18 Header Footer Code Manager settings
3:32 Paste the Beacon code into HFCM
3:37 Click on HFCM link to view and edit your snippets
* SIGN UP FOR HELP SCOUT *
Sign up for your FREE Help Scout account, plus get a $50 discount when you use our link:
* WHAT IS THE HEADER FOOTER CODE MANAGER PLUGIN? *
The Header Footer Code Manager plugin also allows you to control every extra block of code that you need to add to your website, such as Facebook pixels, tracking pixels, or any other type of code that you might want to add to your website.
* WHAT IS THE HELP SCOUT BEACON? *
The “Beacon” is a Website Widget that creates a “Help” icon in the corner of your website that people can use when they need support.
* WHAT CAN THE HELP SCOUT BEACON DO? *
You can setup the Beacon to help your customers get support in 3 different ways…
1. INSTANT ANSWERS
Activate your Knowledge Base (Docs) on the Beacon so that customers can search your support articles to find answers immediately, before they have to contact you.
2. SUPPORT FORM
The support form allows your customers to submit support messages that are delivered right to your Mailbox.
3. LIVE CHAT
When the “Live Chat” function is activated, you will be able to talk with your customers in real time. If you aren’t online, a support message will be sent instead.
* OTHER HELP SCOUT VIDEOS *
Check out this video on “How To Create a Help Scout Beacon”.
Check out this video on “How To Setup Your Account Quickly & Easily”.
* CHECK OUT OUR BLOG *
Our blog has more videos and content about digital marketing and online success.
The links mentioned in the video, and here in this description, are “affiliate links”. This means that as the creator of this video, we will receive a commission if the link is clicked and action is taken on the referral page. The commission received does not increase the purchase price. In some cases, using the link may actually reduce the purchase price. We only refer people to products or services that are high quality, tested and approved. We don’t recommend junk! Of course, you must always do your own research before purchasing or using any product or software platform.
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